Report on how many days a users has been on-call

Thereza Van der · 3 weeks ago

Good afternoon all 🙂

In the legacy reports I was able to see a report of which user has been on call for how many days per month. Can you please help me find a way to see the same information on Platform Analytics?

sachinvic · 3 weeks ago

@Thereza Van der

Hi,

You can check the On-Call Schedule Report under On-Call Scheduling. It allows you to specify the required date range and assignment group and view/export the on-call coverage.

https://www.servicenow.com/community/platform-analytics-forum/pulling-a-weekly-report-to-show-everyo...

If the requirement is specifically to show total on-call duration per user, grouped by month (for example, User A – 4 days, User B – 2 days), check whether the OOTB report provides the required breakdown in your release.

If it doesn't, you can build a Platform Analytics/reporting view using the underlying on-call schedule/roster data rather than maintaining a separate manual report. ServiceNow's current On-Call Scheduling capabilities also include dashboards and reports for on-call coverage and trends.

https://www.servicenow.com/community/itsm-articles/getting-started-with-on-call-scheduling/ta-p/3563...

Preferred this approach before considering any customization.