Restore a Platform Analytics dashboard

[Zoran_M]

Hello,

We have a dashboard that was created in the Next Experience UI, which was mistakenly reverted to Core UI (i.e., user selected 'Switch to the Core UI' option).

From what I've seen by playing around in our DEV environment, the dashboard should now be visible in the Core UI and there should be a button on the dashboard to 'Switch to the Next Experience UI'. However, I simply can't find the dashboard in the Prod instance anymore, neither as a Core UI or PAe dashboard. In DEV, it's always visible either on the pa_dashboards.list or par_dashboard.list table (depending on what I've switched it to). In Prod, it seems like it's been deleted but I know that it was definitely simply 'Switched to Core UI'. Am I not looking in the right places?

As a workaround, I wanted to move a copy of it from our UAT or DEV environment into Prod. However, this too is proving confounding! I've read some posts, and the following support doc, 'Move a Platform Analytics dashboard with an update set'. But I don't have the 'Unload Dashboard option available via the Additional actions icon'. I've moved several standard dashboards between instances in the past without much fuss, not sure why it's no longer as easy to do in Zurich release. Any advice will be greatly appreciated.

[Dr Atul G- LNG]

Hi @Zoran_M 

Might be logging a case with SN Support works here.

[Zoran_M]

Thanks Atul,

We have an SN partner we work with; I'll reach out to them as well but might end up being a case in the end. Will advise how I go.

Regards,

Zoran

[Dr Atul G- LNG]

Hi @Zoran_M 

That’s a good idea. If you speak with the ServiceNow partner, it will be beneficial because they already have access to your instance and can check quickly—whereas ServiceNow support might take a little longer to respond. Start with the partner, and then open a case with ServiceNow if needed

[shashanksha]

Hello @Zoran_M ,

Did you get any update on the same as I am also facing the same issue with my dashboard.

Please let me know if you have any solution for it.

Thanks,

Shashank Sharma