Seems very easy to break Platform Analytics

Stefan_Garcia
Tera Contributor

‎08-07-2024 06:13 AM - edited ‎08-09-2024 01:56 PM

So, twice now with a brand new instance I've seen Platform Analytics broken to the point where it's become impossible to create new data visualizations. So far I've seen: data viz will hang in a forever loading state, sidebar will hang in a forever loading state, the data source button is unclickable, or the data source button is missing from the sidebar entirely.

 

This usually seems to correspond with mangling CSS or a UI builder component somewhere else in the system. Sometimes repairing UI builder is enough to fix it, other times not. Has anyone else run into a similar issue? How did you resolve your troubles?

 

Edit: make that three times! And yes I've submitted a HI ticket.

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Jecter Pascual
Tera Contributor

‎10-15-2024 10:34 PM

I was working on a duplicated dashboard and the dev came back to me telling me my issue was related to this KB https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=d2a0c0aa1bb5095086b3ece6b04bcb34 

I was also told to reduce filters. But how many is too many for the filter?

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