ServiceNow Dashboard Platform Analytics, Can I apply multiple filters to widget

srinivas_366
Tera Contributor

an hour ago

I am writing to seek clarification and assistance regarding ServiceNow Platform Analytics Dashboard functionality.
Issue Description:
I have created a dashboard with the following setup:
  • 10 Breakdown configurations
  • 10 Filters applied to widgets
However, I am facing an issue where multiple filters are not working as expected when applied simultaneously to the dashboard widgets. The filters do not behave correctly or fail to filter data collectively.
Assistance Required:
I kindly request your help with the following:
  1. Clarification on Filters Functionality:
    • Can multiple filters be applied simultaneously across widgets in Platform Analytics dashboards?
    • Are there any constraints, best practices, or configurations required for this setup?
  2. Support Contact Guidance:
    • Please suggest the appropriate team or point of contact for resolving this type of Platform Analytics issue.
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Tanushree Maiti
Giga Patron

21m ago

Hi @srinivas_366 

 

refer KB: KB1648862 Platform Analytics: Unable to apply multiple filters on par data visualizations 

https://www.youtube.com/watch?v=OXqPnHWZL9A

https://www.servicenow.com/docs/r/zurich/now-intelligence/performance-analytics/multi-level-breakdow...

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
https://www.youtube.com/watch?v=OXqPnHWZL9A
youtube.com/watch?v=OXqPnHWZL9A
Brief overview of adding multiple filters into a ServiceNow Platform Analytics Dashboard and adding dependency so one filter will limit the available selection of the second filter.
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