SLA Percentage PA Report

[seanmcleary]

Hello, 

I have been trying to make an SLA report within Platform Analytics where I can see the amount of breached and non breached tickets displayed within a time series line graph. 

I have managed to create the report but I can't seem to find a way for it to display the percentage of breach and non breached. It seems to only be possible to have a count.

I know it was possible to have a percentage display within normal reporting on service now but can't seem to find a way to display it within a platform analytics dashboard. Please see below a normal reporting widget that I put together:

Is there anyway to do this within platform analytics?

[AndersBGS]

Hi @seanmcleary ,

To show percentage in a time series graph you need to do some calculation, hence performance analytics is needed. Do you have performance analytics enabled on your instance?

[seanmcleary]

Hello! 

Thank you for replying. So the first screenshot you see is within a platform analytics dashboard. But I can only seem to figure out how to display a count and not a percentage calculation as you say. How would I go about doing this? 

[AndersBGS]

Hi @seanmcleary ,

I do understand that it's configured through platform analytics - but do you have performance analytics applied to your instance? 

[seanmcleary]

I do have it applied yes.

Apologies as I didn't mean to reply twice. My first response wasn't showing up