Trend report to show Active tasks per week for an assignment group

Scott Stahr · ‎06-18-2020

Is there a way to create a trend report that will show how many active tasks an assignment group has per week? We want this report to show capacity and visualize which teams are struggling to complete the tasks that are assigned to them and where additional resources could be required.

sachin_namjoshi · ‎06-18-2020

You will have to use performance analytics for this kind of report.

This is available OOB with performance analytics premium indicators.

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/performance-...

If you do not have PA, then you can configure custom chart to show type of report.

Regards,

Sachin

View solution in original post

PascalB · ‎07-09-2025

Could you please share which indicator you used and how you tweaked it in order to get the weekly backlog?

Slawek_Radziewi · ‎06-19-2020

You can use PA as suggested.

What will you see when you just report on Created this week OR Closed this week. You should be able to see all tickets they were working on.