UI Analytics won't go away
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07-25-2025 06:51 AM
Hello Community,
Has anyone else encountered this issue? I cannot seem to get the UI analytics to go away. This is happening in Edge, it does not happen in Chrome. I would switch browsers altogether but I have to use Edge in some capacity.
Details...
Platform Version : Xanadu Patch 8
Browser : Microsoft Edge
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07-25-2025 07:56 AM
Hi @Ken Pruitt
can you try in different Edge, eventually incognito, impersonation. And if possible same browser in PDI.
There are some system properties, but none of them seemed to be it:
If you face different behaviour for Chrome and different for Edge, then I believe it is out of ServiceNow scope 😕 Edge is a very unreliable browser but you said that you must use it. The only thing would be to ask ServiceNow via support case: https://support.servicenow.com/now
Let's hope they will know what can be done about it
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