Hello all,
We are testing out the Performance Analytics Premium Package and have run into a strange bug in which we are unable to "add content" to dashboard tabs that we either created or imported from another dashboard.
The screenshot I have included above is the only tab that is currently able to add content to a dashboard, this tab has been active since I first started using dashboards so it has always worked
However, one can see from this screenshot that although I am clearly in edit mode within the exact same dashboard, I am unable to add content or change the layout of the page.
EDIT: After further research with my team as well as some feedback from the forums I have narrowed my problem down to my inability to edit dashboards due to insufficient Roles.
However, Service Now's wiki page states "Users with the pa_admin and pa_power_user can set up and edit dashboards." : http://wiki.servicenow.com/index.php?title=Creating_Performance_Analytics_Dashboards#gsc.tab=0
http://wiki.servicenow.com/index.php?title=Creating_Performance_Analytics_Dashboards#gsc.tab=0
When I look at my Roles in our Service Now Learn instance I can see that I have multiple Versions of both of these roles (seen below)
So I am confused on how I am still only able to edit homepage tabs rather than dashboard tabs.
Thank you for your time.
Yes, if it is related to the template bar as mentioned by Laurent you can try turning it off and back on (or the other way around).
It is a known issue that happens to some users, but not all. It has to do with user preferences.
To fix this go to (for example) any incident record and click on the three dots to 'toggle the template bar':
At the bottom of the form you get the template bar. Next you can X-out the bar again:
And you should be able to add content to the tab.
Cheers, Pieter
