How to get the cname and domain of our servicenow instances?

akila_arasan
Tera Contributor

‎01-31-2025 12:22 AM

We have a requirement to fetch the cname and domain name details of our platform instances. How to get those details from admin view? Is it available in HI Portal ? We tried using https://mxtoolbox.com/SuperTool.aspx but it returns DNS Record not Found error.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-31-2025 12:24 AM

Hi @akila_arasan 

 

Log a Now Support case.

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akila_arasan
Tera Contributor

‎01-31-2025 12:28 AM

We already did, they redirected to mxlookup. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to akila_arasan

‎01-31-2025 12:30 AM

Now Support is best here. or try

 

https://www.servicenow.com/community/itsm-forum/cname-record-for-custom-url/m-p/462842#:~:text=You%2......

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Terry Schultz
Tera Contributor

‎01-31-2025 08:46 AM

Without knowing what you are putting into the mxtoolbox it is hard to say.  Put the entire name into where it says domain name.  So instead of  company.com   put the full servicenow name like servicenow.company.com  

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