Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Cname record for custom url

Harish59
Kilo Contributor

While i'm trying to create the custom url i'm getting the following error.

find_real_file.pngWhat is cname record and how can i create that?

1 REPLY 1

Gaurav Shirsat
Mega Sage

Hi Harish

The problem is that your DNS isn't working right because it is missing a CNAME record. You can look for it by opening the DNS Manager, opening your server, then “Forward Lookup Zones”, under your domain you will find a folder called “_msdcs” in there you should see a CNAME record pointing the GUID.
please follow the below link
 

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat