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NEW INSTRUCTOR-LED COURSE - Strategic Implementation for platform owners

Lena_Latham
ServiceNow Employee

If you are an experienced platform owner who has already earned your Certified Platform Owner Associate credential and completed Adopting a Platform Owner Mindset, this course was built for you. This is not a beginner course.

This is the course where you stop learning
concepts and start defending decisions.

 

In this two-day instructor-led course, you will work through a realistic, progressive implementation scenario as Alex Russell, a Platform Owner leading a Phase 2 implementation at HeartHaven Zoo and Safari Park. (Yes, it is as fun as it sounds. No, that does not mean it is easy.)

 

Here is what makes this course different:

  • You work independently first. Every scenario requires you to analyze the situation, weigh the trade-offs, and form a defensible recommendation on your own.
  • Then you defend it. Structured peer discussions challenge you to articulate your reasoning, critique alternative approaches, and refine your thinking in real time.
  • Everything is evidence-based. You will connect platform decisions to business outcomes: money saved, revenue protected, and risk reduced.

Across nine modules, you will navigate Executive Board alignment, Demand Board and Technical Governance Board approvals, a mid-implementation data crisis, stakeholder communication strategies, quality gates, and final roadmap decisions. The course closes with a Platform Owner Toolkit you can apply directly to your own organization.

 

Topics include:


Evaluating competing priorities and justifying resource allocation
Building consensus without losing sight of long-term platform goals
Navigating technical crises with structured problem-solving
Distinguishing genuine pain points from misaligned feature requests
Making go/no-go decisions under pressure
Applying governance, communication, and value measurement frameworks

 

This course is available as a live instructor-led training (two full, but IMHO extremely fun days).

 

Are you ready to take your platform ownership to the next level? Enroll now: STRATEGIC IMPLEMENTATION FOR PLATFORM OWNERS

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