Good morning, ServiceNow Community! I’m conducting research on how organizations are actually staffing and managing their ServiceNow platforms, and I’d love to hear your insights. I’ve managed ServiceNow implementations at five companies since 2012. ...
Hello everybody,I'm looking for an official Servicenow document that explains what is the data retention policy after contract termination. Any suggestions? Thanks
Attention all Platform Owners! We are launching a NEW Certified Platform Owner Associate Exam. If interested in sitting for the Beta exam, please complete the interest form.
Good afternoon, fellow Platform Owners! I've been asked the classic question: "If you could have anything to ensure your success, what would it be?" I know this is an "it depends" scenario, but surely many of you have encountered this question or giv...
We are starting to use Response Templates for our cases and would like to measure the effectiveness and have some sort of feedback mechanism for RT users to provide recommendations or measure whether they are being used. Any recommendations on how t...
Wondering if there are any organizations out there that have centralized the creation/management of PDIs and/or know if it can be done? We're considering controlling or at least monitoring who can set one up if it's for company business. There does...
Platform Owner Community Members, The Global Learning and Development team at ServiceNow is developing a new career journey designed for Platform Owners. It will have 3 levels of new coursework and certifications! To ensure these reflect real-wor...
Hi All, I thought I will share our journey of implementing Platform Governance as Platform owner at Fonterra. Background:My name is Jaskaran Walia. I have been fortunate to pursue my passion for technology over last 20 year where I have enjoyed worki...
We have a requirement to fetch the cname and domain name details of our platform instances. How to get those details from admin view? Is it available in HI Portal ? We tried using https://mxtoolbox.com/SuperTool.aspx but it returns DNS Record not Fou...
Hi all, I'm curious to know what you're all doing if you have a concept of a ServiceNow Center of Excellence within your organization. How is yours structured, what has worked and what needed tweaking? We're looking into doing something like a COEI i...
I have a vendor machine from the partner's program. Is it possible to "erase everything" and come back to a clean state? Like from scratch
Hello Community, I was wondering if there is a way to receive the P1-Free PDF Report from the Instance Details Dashboard on ServiceNow Support via Email or REST once a month? Unfortunately, I could not find any information about this functionality in...
I am not sure if I am hitting the right forum with this question, so please bear with me. We are evaluating our team structure and one of the consistent topics is where in the org structure should ServiceNow platform developers reside. The two opti...
Hello I need to pull the report for the Incidents Auto resolved which were in state of Awaiting Verification
