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Impact Assessment or Analysis Tool

Good Morning,  I'm sure there is something out there so I thought I would reach out and ask here. Does anyone have a great tool they use from a platform owner perspective to review integrations, applications coming into ServiceNow for risk and impact...

Resolved! ServiceNow Definitions

Does anyone know of a resource that would provide the definition of the different ticket types? Such as Incident, HR Case, Request, Demand, CMDB, etc. We have so many types and some of our back-end users are getting a bit confused but I cannot find a...

CourtneyG by Tera Contributor
  • 6118 Views
  • 2 replies
  • 2 helpfuls

Use of Adoption Roadmap

Question from fellow platform owners , how do you feel about adoption roadmap and the toolkit provided in ServiceNow admin center? what is your experience with this?   

spgarg04 by Giga Guru
  • 1834 Views
  • 4 replies
  • 3 helpfuls

Benchmarking Employee Center

Hey there,I'm part of a Global Manufacturing company stepping into SN this year - specifically standing up ITSM.  I'd like to connect with other Companies who have designed the employee experience on Employee Cetner to understand your view of taxonom...

jroscini by Tera Contributor
  • 1041 Views
  • 1 replies
  • 0 helpfuls

Resolved! Health scan Scores

Hi All,   Thanks, @britta for directing us here for Platform owner resources. I have a few questions, while I go through the Health scan report, I see a few findings that are done as a platform upgrade - it means few are done by ServiceNow team membe...

Paulsylo by Tera Sage
  • 3235 Views
  • 3 replies
  • 3 helpfuls