unable to connect with servicenow application

[BandulaM]

I can't connect with following link

https://nowlearning-nlinst04340100-19uzj-0001.lab.service-now.com/

[Tanushree Maiti]

Hi @BandulaM 

It seems to be a lab instance. Check what status it is showing in Course. Terminated?

• Once a lab instance is marked as Terminated, it cannot be restored or reactivated. Any data or configurations stored in that instance are no longer accessible.
• You are likely allowed a maximum of 2 running instances across all courses.
• Terminate Other Instances: Go to your Now Learning Dashboard and terminate any active lab instances for other courses that you are not actively focusing on to free up the slot
• To continue with the course, you’ll need to request a new lab instance and proceed using the newly created environment.

If it is you lab instance in Servicenow University and if you are unable to find in which other 2 course - you already requested lab instance, You can take Now learning support help.

Raise a case to Now Learning support.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[BandulaM]

Yes terminated

[Tanushree Maiti]

Hi @BandulaM 

Then solution is given. you have to request for new lab instance and do your activity from scratch.

[BandulaM]

Does this means that I have to do all completed modules. Problem is I am unable connect to lab instance with the link below;

https://nowlearning-nlinst04340100-19uzj-0001.lab.service-now.com/