unable to connect with servicenow application

BandulaM
Mega Contributor
2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi @BandulaM 

 

It seems to be a lab instance. Check what status it is showing in Course. Terminated?

 

  • Once a lab instance is marked as Terminated, it cannot be restored or reactivated. Any data or configurations stored in that instance are no longer accessible.
  • You are likely allowed a maximum of 2 running instances across all courses.
  • Terminate Other Instances: Go to your Now Learning Dashboard and terminate any active lab instances for other courses that you are not actively focusing on to free up the slot
  • To continue with the course, you’ll need to request a new lab instance and proceed using the newly created environment.

If it is you lab instance in Servicenow University and if you are unable to find in which other 2 course - you already requested lab instance, You can take Now learning support help.

Raise a case to Now Learning support.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Yes terminated