Basic Auth users - where is the source of Usage count?
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a week ago
Hi all,
Recently, ServiceNow placed a yellow banner at the top of our instances with Action Required: Review Basic Authentication Account Security. The first bullet point under Take Action is "Review the Identified Users table" (which goes to [sys_user_basic_auth_exception]), which shows a list of sys_user records that are being used for Basic Auth.
In the list view, there's a column Usage count. It's nice in telling you how many times the user is being used for Basic Auth, but I don't know where those integrations are (see screenshot)
Question: Do you guys know where I can find those integrations that the Usage count field is referencing? I want to go through each of those, and replace the hybrid user's credentials with a dedicated service account.
Thanks all!
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a week ago
Hi @edytioco ,
Please check below blog .It might be helpful
If you found my response useful, please mark it as Correct and Helpful. Thanks!
Astik Thombare
Rising Star 2025