Basic Auth users - where is the source of Usage count?

edytioco
Tera Contributor

Hi all,

 

Recently, ServiceNow placed a yellow banner at the top of our instances with Action Required: Review Basic Authentication Account Security. The first bullet point under Take Action is "Review the Identified Users table" (which goes to [sys_user_basic_auth_exception]), which shows a list of sys_user records that are being used for Basic Auth.

 

In the list view, there's a column Usage count. It's nice in telling you how many times the user is being used for Basic Auth, but I don't know where those integrations are (see screenshot)

 

edytioco_0-1780665042572.png

 

 

Question: Do you guys know where I can find those integrations that the Usage count field is referencing? I want to go through each of those, and replace the hybrid user's credentials with a dedicated service account.

 

Thanks all!

1 REPLY 1

Astik Thombare
Tera Sage

Hi @edytioco ,

 

Please check below blog .It might be helpful

 

https://www.servicenow.com/community/platform-privacy-security-forum/understanding-servicenow-s-new-...

 

 

If you found my response useful, please mark it as Correct and Helpful. Thanks! 

Astik Thombare
Rising Star 2025