ServiceNow Vault - Data Privacy - Anonymization
For anyone who already used the "Data Privacy" Anonymization feature.Does the 'anonymized' records keep the same sys_id as production after the clone happens?
Forum Posts
"Unable to encrypt attachment" error when attaching files to tickets
I have created module access policies for admin users to encrypt attached files on incidents using field encryption. The update is now in production, and I have received feedback that some users are getting an error message after attaching files stat...
PDI not working
My PDI has not been working for the past 5 days. Could someone please assist in resolving the issue? Show this msg Developer Instance is undergoing unscheduled maintenance. Get Notified when your PDI is available.
Resolved! MFA Setup -- dont want to download a TOTP
Some of my users don’t want to use TOTP on a personal phone, don’t have a work phone, or don’t have smartphones at all. While I know they can install an authenticator app, they’d prefer to use email from the start without being forced to download any...
Resolved! 'Don't ask for MFA' reverting after 60 mins
Hi, We use MFA for external customers which works fine but we've recently noticed that when the 'Don't challenge for MFA on this browser for the next 8 hours' tickbox is ticked it only works for 1 hour, i.e., it won't challenge for MFA for the first...
"Login with SSO" -link on Login Page with IdP-initiated SSO
Hello, How could I get rid of the link on Login page "Login with SSO" (Polaris) or "External Login" (UI16)?We are using both SSO and local login, however the SSO is always IdP-initiated, so this link (and the User name dialog that it leads to) don't ...
How to disable MFA in our sandbox
We want to disable MFA in our sanbox, how to do it?
Resolved! PDI not working as expected
Hi team, I am unable to access my PDI, it says Your connection is not private. I am unable to open it, when I tried in incognito mode, I can able to access but site is not secured. Any PDI maintenance going on? Thank you,Arkesh
Resolved! How do I configure MFA to offer only Email OTP or only Auth App on first login depending on roles
We have a use case were we want certain users to be only able to use MFA by an authentication App whilst allowing other users to choose Email or authentication App. I have configured MFA to allow email for users for all users except those with the sp...
Minimize SAML "notBefore" or "notOnOrAfter" Constraint Duration and ignore cache on property
My job is to minimize the SAML "notBefore" or "notOnOrAfter" constraint duration. I can achieve this using the property mentioned below. The default value was 180, and according to the documentation I found the recommended value is less than 60.Can s...
MFA SMS
I would like to confirm some questions regarding MFA with SMS.When logging in using SMS, is the value of Multi Factor Type in the sys_user_multi_factor_setup table set to SMS?Also, is it possible to delete the SMS-based authentication code for each u...
Resolved! Email MFA in Yokohama
Hi, With migrate to Yokohama, users without SSO must enable the MFA.For some users we want to use the Email Authentication only.When logging in, the user got the message :And on the profile page, when clicking on Configure Multi-factor Authentication...
How to enforce MFA to the users who does not have any roles - Yokohama version.
Do we have any direct approach by ServiceNow? to enforce MFA to the users who does not have any roles - Yokohama version.I have used a dummy role to achieve this as workaround.However, I am curious to know if there is a certain process by ServiceNow....
How to setup S/MIME for outbound and inbound email
Hi Everyone, I need your help.I need to implement encryption for both outbound and inbound emails within my company. We are using the SN (ServiceNow) email client to send and receive messages. To ensure secure communication, I plan to configure S/MI...
Data Privacy Management
Just a couple questions on Data Privacy 1. Can you rollback anonymization at anytime after the job has completed (ie. 6 months later) or is it just immediately after job is run? 2. If you anonymize phone number, can you still click on the phone num...