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What's New in Australia - AI Platform Security
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What's New in Australia - AI Platform Security

What’s New in Australia The Australia family release...

Jon Williams
Don't Miss These Customer Success Sessions at Knowledge 2026
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Don't Miss These Customer Success Sessions at Knowledge 2026

Abigail Lavadia
AI and Platform Security Zurich Innovations
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AI and Platform Security Zurich Innovations

If you've been scrolling TikTok over the summer then...

SandrineR
Unlock your Skills with ServiceNow University & Professor Idris
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Unlock your Skills with ServiceNow University & Professor Idris

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Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Gui...
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Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Gui...

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What's New in Zurich
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What's New in Zurich

The Zurich release introduces major advancements to ServiceNow’s Data Privacy ...

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What’s New in Zurich: Machine Identity ACL
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What’s New in Zurich: Machine Identity ACL

The "What's New in Zurich" session focused on major ...

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What’s New in Zurich: Security Center
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What’s New in Zurich: Security Center

The Zurich release brings major improvements to Secu...

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What’s New in Zurich: Platform Encryption
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What’s New in Zurich: Platform Encryption

As organizations continue to expand their ServiceNow...

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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform Imagine your Serv...

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Customer Security and Trust (CST)

ACL behavior never be the same after High Security rollback

I am currently working on our Australian non-prod instance. I recently installed the High Security plugin to conduct an impact analysis before deploying it to Production instance. After measuring the impact, I attempted to roll back the plugin becaus...

Question

Module visibility when role field is empty

Who can view a module when its roles field is empty? A. Users with no attached roles on the user record B. Users with the snc_internal role C. User roles with access to the application menu

Question

Unable to Access PDI Due to Lost Passkey and Missing MFA Email Verification

Hi Community,I recently faced an issue where I enabled MFA on my PDI, but I lost access to the passkey, and the email account is not properly configured to receive verification codes.However, I also tried disabling MFA via API, but this approach did ...

Question

Platform Security #3 - How to Increase Platform Security - Security Hardening score

blog
Customer Security and Trust (CST)

Scripting Governance Tool: What changed in Zurich.

Introduction to Scripting governance Tool Scripting was the most powerful access on your instance — and the hardest to audit. A script on ServiceNow isn't just a setting you toggle. It can read and write data across any table, bypass business logi...

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Customer Security and Trust (CST)
Platform Security

Preparing for Post-Quantum Computing: What you can be doing to prepare

Background What is quantum computing? Quantum computing uses quantum mechanics principles like superposition and entanglement to answer problems classical computers cannot solve efficiently. Unlike using traditional bits of 0 or 1 with classical com...

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Platform Security

ACL

i want to create an acl that allows only people of comment_editor group to edit the comments field and it should not affect admin roles

Question

Everything You Need to Know About Password Policies in ServiceNow

Platform Security · Authentication ServiceNow Password Policies — A Complete Guide for Admins Everything you need to know about configuring, applying, and customizing password policies on your ServiceNow instance — from out-of-the-box presets to ...

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Platform Security

What's New in Australia - AI Platform Security

What’s New in Australia The Australia family release is here — and it's a packed one. Whether you're a platform owner trying to close compliance gaps, a security admin who wants better visibility into your instance, or an AI steward trying to make...

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Mutual TLS in Flow Designer: Using Protocol Profiles with the Connection & Credentials Framework

Mutual TLS in Flow Designer: Using Protocol Profiles with the Connection & Credentials Framework Mutual TLS (mTLS) is one of the most common ways customers secure high-trust outbound integrations — banking APIs, regulated SaaS endpoints, internal par...

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Multi-factor authentication with SMS OTP

In today's world, security is more important than ever. With the rise of cyber threats and online attacks, it is crucial to protect personal and business information from unauthorized access. One way to increase security is by implementing multi-fact...

blog

Portal-Specific Authentication Is Here — Australia Release

Portal-Specific Authentication:Configure It Your Way Tailor login experiences per Service Portal — different IdPs, local login, or both — all without touching the Login widget. Out of the box, starting with Australia. The Problem: One Login to Ru...

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Platform Security

Locked out of PDI due to lost Windows Hello / FIDO2 passkey and email MFA code not arriving

Hello everyone,I am locked out of my Personal Developer Instance. I previously logged in using Windows Hello / FIDO2 passkey MFA. I believe the passkey was created on an old work laptop that has since been wiped, so I no longer have access to that p...

Question

Resolved! What's wrong with processors?

ServiceNow doesn't want people making new sys_processor items. I understand that they can be problematic, but so can the proposed replacement (scripted REST APIs, which are just an extension of processors BTW). They provide a simple and efficient way...

Question

Resolved! Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

Hello!I have a scheduled background script that updates the incident.description HTML field.Now I've read about ServiceNow scripting governance tool and I have added the admin user and all required users the snc_required_script_writer_permission role...

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Unanswered questions

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Posted

What's your biggest ServiceNow security blind spot...

‎04-04-2026 05:40 AM

Does cloning change the database engine from Maria...

‎03-16-2026 11:26 PM

SSO OIDC - login - immediately logged out

‎03-12-2026 06:37 AM

OAuth Authentication error "User Not Authenticated...

‎01-13-2026 09:37 AM

Ivanti REST API - No issuer certificate found for ...

‎03-14-2025 06:03 AM

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Platform Privacy and Security

Hot Topics

What's New in Australia - AI Platform Security

Jon Williams

Don't Miss These Customer Success Sessions at Knowledge 2026

Abigail Lavadia

AI and Platform Security Zurich Innovations

SandrineR

Unlock your Skills with ServiceNow University & Professor Idris

ServiceNow

Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Gui...

Mike Scully

Getting Started

Platform Security Documentation

ServiceNow Vault Documentation

Explore Security Options

Features and Benefits

Platform Privacy and Security Blogs

AI and Platform Security Zurich Innovations

ServiceNow Vault: Where AI Meets Privacy

Protecting Sensitive Data in Generative AI

Sensitive Data and Advanced AI Products FAQs

On Demand

What's New in Zurich

maucblancha

What’s New in Zurich: Machine Identity ACL

maucblancha

What’s New in Zurich: Security Center

maucblancha

What’s New in Zurich: Platform Encryption

maucblancha

Resources

What's new blog

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Governance, Risk and Compliance

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Resolved! What's wrong with processors?

Resolved! Scheduled Background Script – GlideRecordSecure() not updating Incident HTML Description field

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