Data Privacy Management
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10-19-2023 08:23 AM
Just a couple questions on Data Privacy
1. Can you rollback anonymization at anytime after the job has completed (ie. 6 months later) or is it just immediately after job is run?
2. If you anonymize phone number, can you still click on the phone number to make a call from ServiceNow to the customer?
Thanks in advance
David
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06-10-2026 08:36 AM
Does anyone know if you can rollback data in sub prod that has been anonymized through a post clone anonymization script? The data policies aren't applied in the same way, so I am not having any luck rolling it back. The rollback context is only rolling back the job, not the data itself.
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07-19-2026 05:03 PM
It should work as long as the rollback request is within the window specified in the rollback context settings, three days is the default. If you are within the window and it doesn't work then best to raise a ticket with ServiceNow
