Sync User and Group data from Azure AD to ServiceNow - Azure SCIM has shortfalls
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05-09-2024 11:55 PM
Hi,
We are following below documentation from Microsoft to set up Azure SCIM between ServiceNow and Azure AD.
As mentioned in the documentation this integration expects reference field values like department, location to be already available in ServiceNow. Also we have been facing problems with group data sync as the solution cannot handle large volumes.
My question is: Is there any other better alternative solution that can be used to get User and Group data from Azure AD to ServiceNow ?
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05-17-2024 01:44 AM
Please be aware that the current ServiceNow Enterprise app does not support SCIM and is using SOAP to sync users and groups.
It is possible to integrate Microsoft Entra ID and ServiceNow using SCIM but you need a "standard" Enterprise app for this and not the ServiceNow app
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05-23-2024 11:33 PM
Hello, do you have a KB or another documentation for your suggested solution? We are also trying so set up user provisioning with SCIM but we can't find any guide or help to set this up with a "standard" enterprise app.
