Process Mining Academy #30 - Process Mining for Universal Requests

[dangrady510]

In this installment of the Process Mining Academy Rozmin Parpia (Process Mining Product Manager) covers how to use Process Mining to analyze the Universal Request process.  She explore 3 common use cases: Requests bouncing between HR and IT, end to end visibility with multi-dimensional maps and SLA breach analysis.

After a brief introduction to Process Mining and Universal Request Rozmin does live demonstrations of each of the use cases.

You can find previous Process Mining Academy sessions or register for future sessions here 

Interested in learning more about in-platform process mining check out the FAQ

Be sure to check out the Process Mining Use Case Series

See Process Mining in action - check out this post which includes a live DEMO

Presentation from the session attached below.

[E Chow]

@Rozmin Parpia Thank you for the demo and 'showing your work' approach. Too many times these academies are 'I created something in advance...' and the learning context is disconnected because when we try to follow the demo we missed a step in setting it up. I especially appreciate the HR Case/UR use case as HRSD is my next focus for my client. PM and Now Assist will be critical to visualize and streamline their team's productivity.

@Damian Pascale You mentioned Consumption Models. A constraint is the limit on # of mines (in some consumption models). My experimentation has required many mines (to drill down into the details) sometimes 10s-20s mines in a single project (due to the complexity and volume of the source tables). I found out the hard way when I maxed out the # of mines in a 24 hour period. Where is the table to monitor # of mines (total in the instance)? Having that 'indicator' and any 'best practices' on how your clients have optimized their # of mines allocation would be appreciated (especially if it's 'in system').

[dangrady510]

If the customer is entitled to process mining and it is hitting the number of mines you should have them open a case or contact their account team.  This limit can be adjusted.