Process and Task Mining

Process and Task Mining helps analysts and process stakeholders quickly analyze and optimize their business processes.

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What's new for Process Mining in the Zurich release
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What's new for Process Mining in the Zurich release

For every ServiceNow rel...

dangrady510
Guide to getting started with ServiceNow Process Mining
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Guide to getting started with ServiceNow Process Mining

There is a plenty of con...

dangrady510
Process Mining Academy
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Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platfo...

dangrady510
Process Mining Evaluation Project: Get started with ServiceNow Process M...
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Process Mining Evaluation Project: Get started with ServiceNow Process M...

dangrady510
Process Mining Use Case Series
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Process Mining Use Case Series

“Change the way you look at things, and the things y...

dangrady510
Process Mining: Organizational Treasure Hunters Wanted
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Process Mining: Organizational Treasure Hunters Wanted

Summer is here and for m...

dangrady510
How to use Process Mining to identify automation opportunities
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How to use Process Mining to identify automation opportunities

dangrady510
Process Mining for Customer Service Management Demonstration
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Process Mining for Customer Service Management Demonstration

dangrady510
Eliminating Blind Spots: Process Mining for End-to-End Source-to-Pay & T...
blog

Eliminating Blind Spots: Process Mining for End-to-End Source-to-Pay & T...

Damian Pascale

Getting Started

Guide to getting started with Process Mining

Why and What of Process Mining

Process Mining Evaluation Project

Get started with ServiceNow Process Mining today

Process Mining Evaluation Project

Am I ready for Process Mining?

Register for the Process Mining Academy

FAQ

Benefits of deploying Process Mining

Create your first process map in minutes

Measure and Grow

How to scale your ServiceNow Process Mining program

Product Docs

Performance and Measurement

Value Measurement

Connect at events

Live on ServiceNow: Process Mining Academy

Online 09/18/25

LOSN: Transforming Customer Service with Process Mining: Insights...

Online 09/18/25

On Demand Events

How to use Process Mining to ide...
Event

How to use Process Mining to ide...

11/13/2024

ServiceNow
How to scale your ServiceNow Pro...
Event

How to scale your ServiceNow Pro...

08/15/2024

CristinaLau
Webinar: Gaining Visibility into...
Event

Webinar: Gaining Visibility into...

11/16/2022

Shamile
Process Mining Academy #19 - Process Mining for External Data
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Process Mining Academy #19 - Process Mining for External Data

dangrady510
Jumpstart your process analysis ...
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Jumpstart your process analysis ...

01/29/2025

Lolita Honkpo

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Getting Started Guide

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Featured How to use the Process Mining Evaluation Project in your instance

As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in Yokohama additional projects for customer servic...

blog

Featured Process Mining Evaluation Project: Get started with ServiceNow Process Mining today

Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos (if you haven't start here) and now you want t...

blog

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcomin...

blog

Featured Process Mining Use Case Series

“Change the way you look at things, and the things you look at change” -Wayne Dyer At this poi...

blog

Advanced Process Mining Course & Certification Badge is now live

Process Mining advanced course is now live at ServiceNow University (follow this link). You could write the exam after completing the course to attain the certification badge to prove your skills and experience to your teams, customers and as partne...

blog

Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies

Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies Knowledge Management forms a crucial part of ServiceNow platform with advantages: Drives ‘first time resolution’ by leveraging triage steps on similar tickets in the pas...

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Live on ServiceNow: ServiceNow Process Mining for Sales Order Management (SOM)

Customer Service Managers, Process Analysts, Center of Excellence teams, and more are invited to learn how to uncover insights from Sales Order Management (SOM) processes using ServiceNow Process Mining. In this session, the Process Mining product...

Event
Virtual
Webinar

Resolved! Understanding Average Duration in Analyst Workbench

I have setup a very simple project in process mining against our case table and have set the filter so it only captures 1 record. I have filtered down the activity to look at one part of our process which is to "Scope" what is being requested. I am t...

Question

Process Mining Academy #39 - Task Mining

In this installment of the Process Mining Academy, special guests Tomas Galle and Robert Semanek from our Task Mining Product Management team introduce ServiceNow’s Task Mining solution. You’ll learn what Task Mining is, how it extends visibility bey...

blog

LOSN: Transforming Customer Service with Process Mining: Insights from Blackhawk and ServiceNow

Customer service leaders are under pressure to deliver faster resolutions, higher satisfaction, and lower operational costs — all while navigating increasing complexity across support channels, teams, and systems. Process Mining for Customer Servi...

Event
Virtual
Webinar

How to use the Process Mining Evaluation Project in your instance

blog

What's new for Process Mining in the Zurich release

For every ServiceNow release, I like to explore the city the release is named after, learn a little, and then draw some parallels to our ServiceNow Process Mining solution. Zurich presented a number of interesting opportunities, but I landed on th...

blog

Errors when starting process mining demo projects

Hi Community! I've just attended a session on Process Mining, where ServiceNow demonstrated the new free-tier demo process mining projects. I tried to run them myself, both on my base account with process mining roles and on my platform admin accoun...

Question

ServiceNow Process Mining for Sales Order Mgt. (lead-to-cash)

ServiceNow Sales and Order Management (SOM) streamlines the entire sales lifecycle on a single platform, from lead to renewal. It accelerates time-to-maket, boosts review, reduces costs, and enhances the customer experience. ServiceNow P...

blog

Live on ServiceNow: Office Hours - Process Mining

Process Mining experts, novices, and enthusiasts, this monthly opportunity is for you! Join this open forum to ask questions and get answers from ServiceNow as you start your process mining adventure. Note: Office Hours are not recorded so don't m...

Event
Office Hours
Virtual

Resolved! Process Mining: Book of inefficiencies

Some videos in the Process Mining Academy (ServiceNow Process Mining Academy) mention the "Book of inefficiences". Following the link mentioned in the videos (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-cen...

Question

Live on ServiceNow: Process Mining Academy

Come join us for a series of live events focused on ServiceNow's in-platform Process Mining solution (formerly known as Process Optimization). Every month product experts will demonstrate concepts, provide best practice guidance, discuss upcoming pr...

Event

Live on ServiceNow: Process Mining Academy - Task Mining

Event

Process Mining Academy #38 - Work notes analysis

In this installment of the Process Mining Academy we do a deep dive into the Work notes analysis capability. Process analysis involves both identifying process inefficiencies and then determining what to do to eliminate those inefficiencies. That ...

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Custom Virtual Agent Topics are not consider durin...

‎04-09-2025 05:20 AM

Process Mining in Digital Portfolio Management

‎04-25-2024 06:29 AM

Initiate Process Mining button is not working for ...

‎04-25-2024 06:26 AM

Connect at events

Live on ServiceNow: Process Mining Academy

Online 09/18/25

LOSN: Transforming Customer Service with Process Mining: Insights...

Online 09/18/25

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Process and Task Mining

Hot Topics

What's new for Process Mining in the Zurich release

dangrady510

Guide to getting started with ServiceNow Process Mining

dangrady510

Process Mining Academy

dangrady510

Process Mining Evaluation Project: Get started with ServiceNow Process M...

dangrady510

Process Mining Use Case Series

dangrady510

Process Mining: Organizational Treasure Hunters Wanted

dangrady510

How to use Process Mining to identify automation opportunities

dangrady510

Process Mining for Customer Service Management Demonstration

dangrady510

Eliminating Blind Spots: Process Mining for End-to-End Source-to-Pay & T...

Damian Pascale

Getting Started

Guide to getting started with Process Mining

Why and What of Process Mining

Process Mining Evaluation Project

Am I ready for Process Mining?

Am I ready for Process Mining?

Register for the Process Mining Academy

FAQ

Benefits of deploying Process Mining

Create your first process map in minutes

Measure and Grow

How to scale your ServiceNow Process Mining program

Product Docs

Performance and Measurement

Value Measurement

Live on ServiceNow: Process Mining Academy

LOSN: Transforming Customer Service with Process Mining: Insights...

On Demand Events

How to use Process Mining to ide...

ServiceNow

How to scale your ServiceNow Pro...

CristinaLau

Webinar: Gaining Visibility into...

Shamile

Process Mining Academy #19 - Process Mining for External Data

dangrady510

Jumpstart your process analysis ...

Lolita Honkpo

Resources

FAQ

Getting Started Guide

Related Products

Platform Analytics

Workflow Data Fabric

ServiceNow Impact

Featured How to use the Process Mining Evaluation Project in your instance

Featured Process Mining Evaluation Project: Get started with ServiceNow Process Mining today

Featured Process Mining Academy

Featured Process Mining Use Case Series

Resolved! Understanding Average Duration in Analyst Workbench

Resolved! Process Mining: Book of inefficiencies

Live on ServiceNow: Process Mining Academy

LOSN: Transforming Customer Service with Process Mining: Insights...

Let's connect together