As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in ...
Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos ...
“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...
Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...
I wanted to share something with the Process Mining community that might be helpful as you continue exploring what’s possible with the platform. In addition to our monthly Process Mining Academy sessi...
We usually associate KPIs with conventional analytics, for example, ServiceNow Platform Analytics which provides insights into past performance, where things are at right now, and forecasts the path f...
As organizations embark on their AI journey, the path to effective AI adoption is paved with challenges like identifying the right use cases, measuring impact, and ensuring governance. in this install...
Who is really breaching our SLAs? It's a question that was asked to me by one of my customers a few weeks back and I had to stop and ask them to clarify - "What do you mean by that?". Well, they went ...
In this installment of the Process Mining Academy we review the enhancements in the Zurich release. AI powered Improvement Opportunity Highlights and Playbook generation, Task Mining, Touchpoint and I...
Process Mining advanced course is now live at ServiceNow University (follow this link). You could write the exam after completing the course to attain the certification badge to prove your skills and ...
In this installment of the Process Mining Academy, special guests Tomas Galle and Robert Semanek from our Task Mining Product Management team introduce ServiceNow’s Task Mining solution. You’ll learn ...
For every ServiceNow release, I like to explore the city the release is named after, learn a little, and then draw some parallels to our ServiceNow Process Mining solution. Zurich presented a number o...
ServiceNow Sales and Order Management (SOM) streamlines the entire sales lifecycle on a single platform, from lead to renewal. It accelerates time-to-maket, boosts review, reduces costs, and enhances ...
In this installment of the Process Mining Academy we do a deep dive into the Work notes analysis capability. Process analysis involves both identifying process inefficiencies and then determining what...
In this installment of the Process Mining Academy Product Success Manager Belal Abusaleh does a deep dive into Process Configuration records. For every process (table) you want to mine the Process Con...
Curious about ServiceNow Process Mining? This covers it all! (based on Yokohama release) * Learn how to mine your data in less than 10 mins* Demo of top 10 features* Self-learn using free resources WA...
As organizations embark on their AI journey, the path to effective AI adoption is paved with challenges like identifying the right use cases, measuring impact, and ensuring governance. ServiceNow’s Pr...
Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies Knowledge Management forms a crucial part of ServiceNow platform with advantages: Drives ‘first time resolution’ by leveraging...
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