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Blog Articles

Featured Process Mining Use Case Series

“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...

Featured Process Mining Academy

Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...

Process Mining Academy #39 - Task Mining

In this installment of the Process Mining Academy, special guests Tomas Galle and Robert Semanek from our Task Mining Product Management team introduce ServiceNow’s Task Mining solution. You’ll learn ...

ServiceNow Process Mining Course (UPDATED)

For Yokohama release, we have updated the Process Mining course at ServiceNow University. You can get certified in Process Mining Fundamentals after course and exam completion. Do try it out and pass ...