As of the Xanadu release of ServiceNow, Process Mining Evaluation Projects will be installed and configured on every customer instance. In Xanadu an incident focused project was made available and in ...
Have you been hearing all the buzz about ServiceNow Process Mining? How it can help you discover your process inefficiencies and recommend process improvement opportunities? You've seen all the demos ...
“Change the way you look at things, and the things you look at change” -Wayne Dyer At this point most organizations have an endless supply of dashboards filled with visualized data and KPIs that tell ...
Come join us for a new series of live events focused on ServiceNow's in-platform Process Mining solution(formerly known as Process Optimization). Every month product experts will demonstrate concepts,...
Process Mining advanced course is now live at ServiceNow University (follow this link). You could write the exam after completing the course to attain the certification badge to prove your skills and ...
In this installment of the Process Mining Academy, special guests Tomas Galle and Robert Semanek from our Task Mining Product Management team introduce ServiceNow’s Task Mining solution. You’ll learn ...
For every ServiceNow release, I like to explore the city the release is named after, learn a little, and then draw some parallels to our ServiceNow Process Mining solution. Zurich presented a number o...
ServiceNow Sales and Order Management (SOM) streamlines the entire sales lifecycle on a single platform, from lead to renewal. It accelerates time-to-maket, boosts review, reduces costs, and enhances ...
In this installment of the Process Mining Academy we do a deep dive into the Work notes analysis capability. Process analysis involves both identifying process inefficiencies and then determining what...
In this installment of the Process Mining Academy Product Success Manager Belal Abusaleh does a deep dive into Process Configuration records. For every process (table) you want to mine the Process Con...
Curious about ServiceNow Process Mining? This covers it all! (based on Yokohama release) * Learn how to mine your data in less than 10 mins* Demo of top 10 features* Self-learn using free resources WA...
As organizations embark on their AI journey, the path to effective AI adoption is paved with challenges like identifying the right use cases, measuring impact, and ensuring governance. ServiceNow’s Pr...
Point ServiceNow Process Mining to Knowledge Base and spot inefficiencies Knowledge Management forms a crucial part of ServiceNow platform with advantages: Drives ‘first time resolution’ by leveraging...
For Yokohama release, we have updated the Process Mining course at ServiceNow University. You can get certified in Process Mining Fundamentals after course and exam completion. Do try it out and pass ...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. Our prod...
This post is part of the Process Mining Use Case Series where we’ll focus on different techniques to identify process inefficiencies, non-conformant activities, and improvement opportunities. "How can...
Most organizations face the dilemma of choosing the tools that work best for their needs and if you’re in a similar quandary deciding between sending ServiceNow data out for mining and using the in-pl...
Universal Requests (UR) connect your service delivery organizations such as IT and HR through a single request experience. The end user typically does not care about the ticket type they are opening e...
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