Manjeet Singh
ServiceNow Employee
ServiceNow Employee

The latest Process Optimization in SanDiego release is packed with multiple powerful AI/ML based capabilities, rule based conformance checking, enhanced process comparison and many more!

AI powered root cause analysis

This new capability help find hidden connections and influencing factors in process data & investigate where and why in-efficiencies occur. You can easily trigger RCA from a process Insights or process map.

Automated root cause analysis can help analysts find influencing factors (root causes) for undesired process behavior, such as a rework or long throughput times.

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AI based automation discovery at process level

Do you struggle to identify where to apply automation next? Do not worry, SD release of process optimization makes it easy to run an Intent based ML discovery to find automation opportunity at the process level. Key benefits: 

See automation opportunities at process level, Vet the automation candidate for feasibilitySee automation impact at process level (pre and post analysis).

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Smart Out of the box rules to detect non-conformant process behavior

Get updated rules as part of process content pack. You can also create hierarchical rule conditions based on time, sequence or value. The rules are evaluated automatically as part of the mining process and the matching scenarios related to conformance issues, quality issues or performance issues will be displayed as part of the improvement opportunity card.

 

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Ability to compare two different process model (e.g before improvement and after improvement)

In addition to comparing different process models, you can now view comparisons between different versions of the same process model.

Click compare - select model before automation was applied and after the automation was applied and see a visual side by side process comparison and benchmarks stats

 

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Many other enhancements: 

  • UI/UX improvement
  • Sharing enhancements
  • Route filters,
  • Ability to mine first create events
  • Mining performance improvements to support large data sets
  • Bug fixes

 

You can try Process Optimization for FREE. Give it a try and lets us know what other features you want to see in the next release. Enjoy optimization your process and make an impact to your business.