You’ve done the analysis. You’ve uncovered the bottlenecks, the rework loops, the automation and agentic opportunities hiding in your process data. Now comes the crucial next step: getting others to see what you see—and act on it.
One of the most common questions we hear is “How do I communicate my findings to other leadership” It’s one thing to explore a process map yourself. It’s another to distill those insights into a narrative that resonates with a process owner or executive sponsor.
Why a structured readout matters
Without a clear framework, it’s easy to overwhelm your audience with metrics or undersell the opportunities you’ve uncovered. A well-structured findings readout helps you tell a coherent story, quantify the opportunity in terms stakeholders care about, and drive accountability by connecting insights to owners and outcomes.
A starting point, not a prescription
We’ve put together a Findings Readout Template to help you get started. (it is attached to this blog post). This isn’t the definitive way to present Process Mining results—every organization has its own norms and nuance. You need to find the approach that works best for you. Whatever it takes to motivate the organization to act on these impactful opportunities Process Mining is helping to uncover.
The template includes:
- Executive Summary options – Two layout choices for presenting top findings with observations and recommended actions
- Analysis Scope – Document what you analyzed: process, use cases, date range, record count
- Finding slides – A repeatable format with screenshots, quantified impact, and specific recommendations
- From Findings to Actions – A table connecting findings to owners, target KPIs, and status
- Sample slides – Completed examples showing what a populated readout looks like
Making findings stick
Lead with impact, not methodology. Your audience doesn’t need to know how Process Mining works. They need to know that 28% of incidents are bouncing between groups and it’s costing 8 years of cumulative transfer time.
Be specific about actions. “Improve routing” is a direction. “Deploy a Now Assist skill to auto-triage incoming incidents” is a next step someone can own.
Use the visuals. Process maps make abstract problems concrete. The visual often communicates more than a paragraph of text. It certainly will get someone’s attention. In a way this is a sales pitch on why the organization should prioritize one opportunity over another. The visual helps sell.
Connect to existing KPIs. Frame findings in terms stakeholders already track—resolution time, SLA compliance, CSAT. Process Mining explains the “why” behind those numbers.
Get started
Download the template (attached to this post) and make it your own. And if you create something that works well, consider sharing it back with the Community.
Resources to continue your journey:
- Guide to Getting Started with ServiceNow Process Mining
- Process Mining Use Case Series
- Get started today in your production instance with Process Mining Evaluation Projects
- How to create your first Process Mining project in minutes
- How Process Mining aligns to your AI initiatives
- How to Identify Process Improvement Opportunities
We’d love to hear how you’re using this template. Drop a comment below or share your own approach.
P.S. While this post is focused on producing a powerpoint, I also recommend you have the Process Mining projects behind the analysis at the ready for the meeting. It’ll help you eliminate the “I’ll get back to you’s” from your meeting.
Sample: Finding Slide
