
dangrady510
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07-29-2022 11:54 AM - edited 03-28-2024 05:38 AM
In this installment of the Process Optimization Academy we focus on how to use the Process Optimization Workspace to identify inefficiencies and improvement opportunities. We walk through, in a live environment, capabilities like bottleneck analysis, root cause analysis, cluster analysis, variation analysis, breakdowns, finding rules, and more.
The first video below is an updated version of the content based on the Vancouver release.
The second video is the orginal Process Optimization Academy session. Process Optimization was renamed to Process Mining in the Vancouver release.
Interested in learning more about in-platform process mining check out the FAQ
Got questions? We have answers. Post to the Process Optimization Community.
Interested in seeing Process Optimization in action - check out this post which includes a live DEMO
Presentation from the session attached below.
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Harriet Frankli
ServiceNow Employee
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09-09-2022
05:34 AM
This is a great series!

dangrady510
ServiceNow Employee
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09-09-2022
08:04 AM
Thank you Harriet, so happy to hear you are getting value out of the sessions.