AI supported image capture into workflow to drive real time dashboard in Cloud

[bobM26345429495]

Subject: Request for Integration Support – New Enterprise Platform for Image Quality Analysis and Operational Delivery

Category: Platform Integration / Project Management Tools

Description:

We are in the process of deploying a new enterprise platform that will initially focus on capturing and analysing image quality. This platform is designed to evolve into a comprehensive operational delivery and project management tool, supporting end-to-end service tracking and aligned with our Target Operating Model (TOM) and governance requirements.

We are requesting ServiceNow integration support to enable the following:

1. Platform Onboarding & Authentication

   • Enable secure user access via SSO or existing identity management protocols.
   • Define user roles and permissions aligned with TOM governance.

2. Workflow Integration

   • Connect platform milestones and delivery stages with ServiceNow workflows.
   • Automate ticket creation for quality issues or delivery blockers identified by the platform.

3. Governance & Compliance

   • Ensure audit trails and compliance checkpoints are captured within ServiceNow.
   • Align platform data with existing TOM dashboards and reporting structures.

4. Data Exchange

   • Enable bi-directional data flow between the platform and ServiceNow for:
     • Image quality metrics
     • Delivery progress updates
     • Risk and issue logs

5. Notifications & Alerts

   • Configure ServiceNow to receive alerts from the platform (e.g. failed quality checks, delivery delays).
   • Route alerts to appropriate teams based on predefined rules.