Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in! 

Approvals are not triggering if non-itil users submits the request

Yakshitha
Tera Contributor

Using a flow designer for one of my catalog item. Approvals are not triggering if non-itil users submits the request. I have updated run as property to "System User" but in the flow context its still showing as run as username. Also in the RITM activities instead of System its showing username
@Ankur Bawiskar 

3 REPLIES 3

Ankur Bawiskar
Tera Patron

@Yakshitha 

if admin raises the request then is it triggering approval?

what error it shows? share screenshots

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 
Yes if admin users raise the request approval are getting triggered.
Getting error as "The requested flow operation was prohibited by security rules"

@Yakshitha 

it means that user doesn't have Create access on approval record

Try giving the role to that user which is present in Table.None CREATE ACL and then test

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader