Bell notification history

[trangdan106]

Hi everyone,

I have configured the bell notification to display when ever an incident is updated. However, I ran into a problem where the number of notification is limited.

I have 4 notifications in the bell notification yesterday, and today I create 5 more notifications, it seems like the number of notifications display created today has no limit but as notification created yesterday will have the limit number of display as when I delete the incident notification today the notification yesterday doesn't reappear, it is gone

[Tanushree Maiti]

This is the oob sys property where bell notification has been limited to 5. You can change it as per your requirement.

As a Admin , you can update it.

[trangdan106]

Hi, thank you for the support, I've tried changing the "glide.ui_notification.max_recipients" sys property  to greater than 5 but there were no changes to the outcome.

One of our customers told us that there were limitation to the number of notifications displayed in the bell notification tray/inbox. However, I've retested in our DEV env and ask other customers who are using it on the PROD env, and there were no problems. I found out that "ui_notification_inbox" table lists the notification that will be displayed in the bell notification tray/inbox, and I tried to manipulate it for testing and the outcome was not limited.

And also, I think that "glide.ui_notification.max_recipients" controls the number of recipients that will receive the notification:

- https://www.servicenow.com/community/csm-forum/notification-is-sending-only-first-5-member-of-assign...

- https://www.servicenow.com/community/developer-forum/notification-bell-icon-maximum-number-of-recipi...

- https://www.servicenow.com/community/itsm-forum/notification-to-multiple-users/m-p/3472975/highlight...