CIS-ITSM voucher released but still asking for payment while scheduling exam

[SoudarapuN]

Hi Team,

I’ve completed the required training for the CIS – IT Service Management (CIS-ITSM) certification, and my voucher status in Now Learning shows as “Claim.”, it still asks for a payment of USD 450 instead of applying the voucher.

When i try with Learning Credits .It shows 

[RukhsanaN]

Looks like the voucher hasn’t synced correctly with the exam portal. Try logging out and back in, then reclaim the voucher. If the issue persists, contact Now Learning support — they’ll fix the mapping on their end.

[Ankur Bawiskar]

@SoudarapuN 

if you are working for a ServiceNow partner then you can check with your company's Account representative

I think your company should already have credits which you can use.

With that you need not pay

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[SoudarapuN]

@Ankur Bawiskar,

Thanks for responding , can you explain little bit clear . I couldn't get you.

[Ankur Bawiskar]

@SoudarapuN 

are you logging to now learning with your company email address?

Also is your company a partner of ServiceNow?

If yes then you need not pay.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏