dev340964.service-now.com is currently in a suspended state. Please reach out to your sales contact

sarwarn
Giga Contributor

Hi

Can any one help me with this 
dev340964.service-now.com is currently in a suspended state. Please reach out to your sales contact

3 REPLIES 3

GlideFather
Tera Patron

ahoy @sarwarn,

 

PDIs are kind of demo versions and there's no support, so if something goes wrong, there's nothing to do about it and contacting sales contact is impossible either. It's a part of the conditions of use..

 

What you can try is to navigate to this page:

https://developer.servicenow.com/dev.do#!/manage-instance

and click Refresh button.

 

I wrote more about states in PDIs here: [GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)  

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Answers generated by GlideFather. Check for accuracy.

AndersBGS
Tera Patron

Hi @sarwarn 

 

nop, PDIs are unsupported, hence you’re limited to two options: wait till it comes online again OR release you instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Tanushree Maiti
Tera Patron

Hi @sarwarn 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

In your case, you have already waited for 5 days!

 

As you know there is no support available for PDI.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti