PDI instance is not accessible due to suspended state.

Naresh_5120
Tera Contributor

an hour ago

Hi Community,

 

All of sudden i am not able to access the PDI instance. I am getting this error "dev248437.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance.

 

Can anyone suggest what could be the issue.

 

Regards,

Naresh

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2 REPLIES 2

Tanushree Maiti
Giga Patron

33m ago

Hi @Naresh_5120 

 

If your  your Servicenow Developer PDI  has been stuck in a "launching," "waking up"  or not getting online state for more than 24 hours, then  I will  advice you  to release the instance and request a new one .   

 

As you know there is no support available for PDI.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
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AndersBGS
Tera Patron

14m ago

HI @Naresh_5120 

 

As you might know, there is no support available for PDIs, hence you're limited to two options:

  1. Wait, it should come online again after some undefined time.
  2. Release the instance and request a fresh installation.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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