PDI instance is not accessible due to suspended state.

Naresh_5120 · ‎05-27-2026

Hi Community,

All of sudden i am not able to access the PDI instance. I am getting this error "dev248437.service-now.com is currently in a suspended state. Please reach out to your sales contact to re-enable your instance.

Can anyone suggest what could be the issue.

Regards,

Naresh

Tanushree Maiti · ‎05-27-2026

Hi @Naresh_5120

If your your Servicenow Developer PDI has been stuck in a "launching," "waking up" or not getting online state for more than 24 hours, then I will advice you to release the instance and request a new one .

As you know there is no support available for PDI.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

AndersBGS · ‎05-27-2026

HI @Naresh_5120

As you might know, there is no support available for PDIs, hence you're limited to two options:

Wait, it should come online again after some undefined time.
Release the instance and request a fresh installation.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Aditya_hublikar · ‎05-28-2026

Hello @Naresh_5120 ,

Is that xanadu version instance ?

GlideFather · ‎05-28-2026

ahoy @Naresh_5120,

could you possibly share a screenshot? I have never heard of "suspended" state in a PDI, please provide more details.

Other known states to me are Online, Under Maintenance, Offline, Refreshing, more about it here:

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

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