Email is not getting triggerred to the user once sc_task , Ritm is getting closed

[ankurkumar06412]

Whenever my sc_task is getting closed , ritm is not getting auto closed based on that and neither Ritm parent (REQ) is getting closed , also the mail is also not getting trigerred whenever the sc_task and Ritm gets closed to the user. Any Assistance?

[Nawal Singh]

Hi @ankurkumar06412 ,

Please check the workflow or flow designer that is generating the task.once the sc_task is closing, then closed the RITM and once RITM is closed then Request will auto closed by system.

if you still facing the issue share screenshot will help !!

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh