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‎08-16-2024 01:08 AM
Could you please guide me on where to change the settings in the admin panel so that users who have self-registered receive their login details via SMS instead of email? I'm looking for the specific location or steps needed to configure this option.
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‎08-16-2024 02:49 AM
Then you need to check on your own customization. OOB ServiceNow is setup to use email addresses, but looking at your other question, you are setting up phone numbers. The 'why' hasn't been made clear, so why not just use the process of which you are sure it doesn't break on an upgrade?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎08-16-2024 02:13 AM
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎08-16-2024 02:24 AM - edited ‎08-16-2024 02:30 AM
Hey Mark,
Thank you for sharing the links. What if we are not using Twilio nor Infobip as our SMS Messaging system?
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‎08-16-2024 02:49 AM
Then you need to check on your own customization. OOB ServiceNow is setup to use email addresses, but looking at your other question, you are setting up phone numbers. The 'why' hasn't been made clear, so why not just use the process of which you are sure it doesn't break on an upgrade?
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
