I'm an admin for our instance and our Mobile Now app is working just fine for me and I can see everything as intended. I've had a few end users reporting that the app is not working or looks like it used too. While I can see the home, help center, notification and settings icons; they can only see notifications and settings and are unable to submit tickets. I've checked and compared every setting and configuration in the navigation bar and applet launcher and they both look exactly the same and I am unable to resolve the issue. I don't believe it's related to roles as users are not assigned any roles and by default should have access to view app. I've reviewed all community articles and am at a loss on how to correct
