How service now users are associated with multiple customer company
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07-23-2024 02:47 AM
I need to implement service now solution where service provider company supports various business units like finance ,Retail , Entertainment they have different business process for each unit.
There is scenario where a support group provide service to lets say 5 companies, now agents belong to that support group should be able to see data of only those companies, they should not be able to see the data of other company.
By data I mean transaction data (incident , problem , change etc) and foundation data company & cmdb records.
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07-23-2024 03:36 AM
You will need to apply ACL's so users can only see the data related to the companies of which groups they are member of. I don't know how your support group(s) are related to the different companies, but there is your starting point. You need to script this in the ACL's.
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07-24-2024 06:15 AM
You need to create an access control for the group to view the appropriate company. For example, if "Company A" is only viewable for "Group X", you would configure the condition in the access control to apply for records with "Company A", and apply a role that "Group X" has assigned.
