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ServiceNow WebRTC (Web Real-Time Communication)

ServiceNow WebRTC (Web Real-Time Communication) is a feature that allows real-time audio, video, and screen-sharing communication directly through a web browser, without requiring any additional software or plugins. This functionality is used to enha...

Hari12 by Tera Contributor
  • 1314 Views
  • 2 replies
  • 1 helpfuls

Unable to access PDI

Hi all, When I am trying to login to PDI, initially it asked me to wait, after a waiting time I received credentials to login to PDI, when I am trying to login it is not navigating me to actual PDI environment, It is navigating to some other environm...

khajashares by Kilo Contributor
  • 219 Views
  • 1 replies
  • 0 helpfuls

MFA SMS message code

I am testing the SMS authentication function of MFA, but after I bind my phone number and send the authentication code, the result is "Sent from your Twilio trial account - MultiFactor.OTPMessage" instead of the actual code. Is there any way to solve...

kack l by Tera Expert
  • 470 Views
  • 1 replies
  • 1 helpfuls

Adding extra details in record information

Hi,      Can anyone suggest how to add business service and configuration item under record information section in major incident management workspace record.   i have tried to edit it through ui builder but not sure how to take it forward. Can anyon...

GRGiri_0-1747716611378.png GRGiri_1-1747716705026.png
GRGiri by Tera Contributor
  • 343 Views
  • 2 replies
  • 0 helpfuls

unable to access PDI instance

I am unable to access personal developer Instance . when I am trying to login my PDI  is showing as empty and the website link is https://dev274812.service-now.com/multi_factor_auth_setup_page.do.  and showing  as empty.

balajivaka0 by Tera Contributor
  • 167 Views
  • 1 replies
  • 0 helpfuls