How to create PA dashboard for % sla's in it

ShivaniS5218954
Tera Contributor

‎12-03-2024 02:05 AM

ITSM Analytical Dashboard Including ( SLA status, % of SLA Met, % SLA breached, Average resolution time Trend reports, Assignment groups sent time on incidents)  #PerformanceAnalytics #reports #widgets

ShivaniS5218954_0-1733219912675.png

How to get this type of view, Explain in step by step Process.

Thanks in advance..

 

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AndersBGS
Tera Patron

‎12-03-2024 03:55 AM

Hi @ShivaniS5218954 ,

 

You can drilldown in any of the widgets to understand the setup and the calculation behind it. Do you have experience in performance analytics ?

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

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