How to display the dashboard view instead of the list view in the Platform Analytics dashboard.

Baskarank
Tera Contributor

Issue:
In the ServiceNow Platform Analytics Dashboard, when I click the sidebar List button, it displays my dashboard folders and lists all dashboards correctly. However, when I click on any specific dashboard from the list, it opens in the List View instead of the Dashboard View.

Expected Behavior:
When selecting a dashboard from the list, it should open directly in the Dashboard View mode.

Question / Help Needed:
How can I configure or fix this so that dashboards open in Dashboard View instead of the List View?

Baskarank_0-1761832067455.png

 

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Baskarank 

how was the behavior in previous version?

may be some additional feature added

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes, @Ankur Bawiskar, in the previous version, when I clicked on a dashboard from the list, it opened directly in the Dashboard View.
It seems this is a new feature where dashboards open in List View instead.

However, my requirement is to view only the Dashboard View when selecting a dashboard from the list

@Baskarank 

you might have to check release notes and see if it can be disabled.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@Ankur Bawiskar 
It was recently introduced in our instance — when we click a dashboard name from the list, it opens the list view instead of the dashboard view.