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Identity Crawler is not supported for non admin users

tmmccrow100
Kilo Contributor

I am developing a proof of concept with Amazon Q and ServiceNow and whenever I try to sync ServiceNow as a data source to my Q application it says:
'Identity crawler is not supported for non-admin users'

Please can someone help me with my role permissions?

1 REPLY 1

bijucyborg
Giga Contributor

 

Assuming you are using the developer instance

1. Click All -> Users

bijucyborg_0-1717269283724.png

 

2. Find the user you got when the instance was created, in my case it was aes.creator. Click on it.

bijucyborg_1-1717269410225.png

 

3. Click on the edit button 

bijucyborg_2-1717269466031.png

4. Add the admin role to the list.

bijucyborg_3-1717269504350.png

 

 

5. Run the sync again in Amazon Q.

 

Worked for me as I was receiving the same error as you prior to performing these steps.