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Restore PDI

Hi All, My PDI is reclaimed due to instance inactivity. Due to some reasons I couldn't login my PDI for past few days. However there was lot of configurations done in the PDI. Hence I want to restore it. Please let me know if there is any way to rest...

pallavigaik by Tera Contributor
  • 374 Views
  • 2 replies
  • 2 helpfuls

Resolved! ATF Limitations on Service Operation Workspace

Hi All, I am trying to automate Incident Workflow using Service Operation Workspace (SOW) on Vancouver build, but I dont see any option to select the SOW view on the form. could anyone please let me know if there are any ATF limitation with SOW or ho...

sowk by Tera Contributor
  • 5392 Views
  • 9 replies
  • 5 helpfuls

Bell notification history

Hi everyone,I have configured the bell notification to display when ever an incident is updated. However, I ran into a problem where the number of notification is limited.I have 4 notifications in the bell notification yesterday, and today I create 5...

trangdan106 by Tera Contributor
  • 430 Views
  • 2 replies
  • 0 helpfuls

What ServiceNow tips or practices help you most

What ServiceNow features, workflows, or best practices have made the biggest difference for you in your projects? Do you focus more on scripting, automation, integrations, platform tools, or something else? I’m curious what approaches others find mos...

allbratgene by Giga Explorer
  • 335 Views
  • 1 replies
  • 1 helpfuls

Knowledge article black text does not display in dark mode

In the Next Experience UI, there is a small issue with text rendering correctly if the default color has not been used.  If you are in Light mode creating articles and you chose to make your text ‘Black’ instead of ‘no color’ then when it’s viewed in...

angelerie by Tera Contributor
  • 2900 Views
  • 5 replies
  • 2 helpfuls

MFA - Email Verification

I've created a new user account in ServiceNow.I've ensured email is associated with itI set the password as admin and try local loginI'm successfully logged inNow I'm redirected to the MFA pageI try email verificationBut I cannot see any outbound ema...

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Sruthi17 by Mega Sage
  • 1181 Views
  • 13 replies
  • 2 helpfuls

CSDM v5 and instance health

Hi everyone, I have noticed that many of my customers complain about low ServiceNow Health Scan scores. They are often worried that a low score means their production instance is of poor quality.This raises an important question: does the ServiceNow ...