My instance is hibernating
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05-20-2026 12:34 AM
Hello Team,
Can anyone help me?
Need Assistance https://dev295167.service-now.com
My Instance is still offline. Please make it active to use this PDI. I don't want to loose any data.
Thanks
Ashish
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05-20-2026 04:08 AM
Ahoy @ashishkanoo,
please go through an article I wrote the other day:
[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)
It might give you some answers
Where the rules are real, you'll find me
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05-20-2026 04:19 AM
Hi @ashishkanoo
I have been experiencing the PDI is too slow for past two days.If you dont want to lose your data,always push your work in the github through source control.It helps to retrieve the data whenever you need.
Regards,
Poonkodi
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05-23-2026 11:23 PM
Hi @ashishkanoo
If instance is offline for 24-48 hours and you are unable to wake up , Request for new instance .
In that case you will loose your data.
You know that there is no support available for PDI.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-24-2026 12:26 AM
Hi @ashishkanoo,
I'm using my PDI without any interruption.
If you have already waited for ~24 - 48 hours, then you can request a new instance. Since, we don't any support for PDI issues.
