Resolved! I want to hide the 「i」 button on the incident screen in the Agent Workspace.
This is the Tokyo version.How can I hide the "i" button that is displayed for reference type items?
Forum Posts
new features of service Bridge in Vancouver Release
What are the new features of service Bridge in Vancouver Release?
My Organization wants to just USE RITM and NOT SCTASK
Hi All, I need some suggestions if it is a good practice not use SCTASK and if yes what are the possible issues that can be faced in future ? Reason not to use SCTASK is because end users do not have visibility of their SCTASK on the ESC portal.
Resolved! Upgrading to Vancouver no longer able to select a different Theme in system settings, other optins?
In Toyko you are able to select different themes, which was useful when toggling between QA, DEV, and Production..Does anyone know if there is a way with the new UI upgrading to Vancouver to set themes?Thanks,Michelle
Resolved! Include the Short Description in the subject for emails sent after creating an incident
We have an almost out of the box configuration of Service Now that sends an email to users after an incident is created. Is it possible and how would I edit the subject of that email to include the Short Description from the Incident?
How much does a plugin cost? Does our ServiceNow subscription include it?
To see if your company has purchased a plugin, or to see if the plugin is included in your company's ServiceNow subscription, talk to your company's onsite ServiceNow system admin. Or, if you’re an admin, see View subscription applications and plugin...
Resolved! Where can I get the newest product portfolio diagram?
Some time ago I found that overview of ServiceNow product portfolio: Meanwhile I think this graphic is outdated and I would like to know where I can find the updated version.
On premise instance requirements
I'm looking for specific requirements (servers, database, application server) that are required to install an on premise ServiceNow application. Unfurtunately I couldn't find it into product documentation.
Teamspace significance
Hi All, We are working on ITBM module in Servicenow and w have read about Teamspace from ServiceNow documents, however we still have some doubts to clarify. Can anyone help us with the same- 1. Can we install Teamspace at later also or is it necessar...
ServiceNow integration with Backup Tools
Hi,I would like to know whether ServiceNow integration is available with following backup tools:1. IBM Tivoli Storage Manager2. Symantec NetbackupIf yes, then what is the integration point and where can I find the relevant documents for the same.Than...