My instance is hibernating

ashishkanoo
Tera Contributor

3 weeks ago

Hello Team,

Can anyone help me?

Need Assistance  https://dev295167.service-now.com

My Instance is still offline. Please make it active to use this PDI. I don't want to loose any data.

Thanks
Ashish

0 Helpfuls
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4 REPLIES 4

GlideFather
Tera Patron

3 weeks ago

Ahoy @ashishkanoo,

 

please go through an article I wrote the other day:

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)

 

It might give you some answers

_____
Answers generated by GlideFather. Check for accuracy.

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PoonkodiS
Giga Sage

3 weeks ago

Hi @ashishkanoo 

I have been experiencing the PDI is too slow for past two days.If you dont want to lose your data,always push your work in the github through source control.It helps to retrieve the data whenever you need.

 

Regards,

Poonkodi

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Tanushree Maiti
Tera Patron

2 weeks ago

Hi @ashishkanoo 

 

If instance is offline for 24-48 hours and you are unable to wake up , Request for new instance . 

In that case you will loose your data.

 

You know that there is no support available for PDI.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Srikanth_9
Kilo Sage

2 weeks ago

Hi @ashishkanoo,

 

I'm using my PDI without any interruption. 

If you have already waited for ~24 - 48 hours, then you can request a new instance. Since, we don't any support for PDI issues.

 

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 
 
Thanks & Regards,
Srikanth Akula.
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