only one data is showing in favourites(incidents)

[202300190]

how to solve this

[CN-L]

Hi @202300190,

How many Incidents are you expecting to see that match the filter condition you have applied?

[GlideFather]

Hi @202300190,

First thing - you are impersonating a platform user (not an admin), it can have impact on visibility of records.

And also, the you have filtered the records and apparently only one single record satisfies that query. Click the funnel icon to adjust the conditions:

Removing or changing the conditions will change the amount of displayed records.

Analogy: imagine you have a list of cars and your query says "a blue car without a driver", and there is just one car. If you want see more, you might need to create more cars (incidents) or adjust the conditions "any colour without driver" (unassigned)...