PDI - Instance waking up issue

[KesavarajG43957]

I am reaching out to seek assistance regarding an issue I have been experiencing in ServiceNow.

For the past two days, I have been receiving waking up instance messages, and I am unable to click on the "Start Building" button in "https://developer.servicenow.com/" page.

To resolve this issue, I have attempted the following steps:

• Cleared my cache
• Clicked on "Refresh Instance"

Unfortunately, these actions have not resolved the problem.

Is there any other way to restore my instance?

I have made significant developments in it, and I would greatly appreciate any guidance or support you can provide.

[Ehab Pilloor]

Hi @KesavarajG43957,

Unfortunately there is no support provided by ServiceNow for PDIs. You will have to indefinitely wait until your instance wakes up.

Keep a backup of your work in Github or move completed update sets to a repository so that such issues doesn't hamper your hard worked development and learnings.

Regards,

Ehab Pilloor

[AndersBGS]

Hi @KesavarajG43957 ,

 as you might know, there is no support available in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online after some time.
•  If you get tired of waiting, release your instance and request a fresh installation. Please notice, every work that has been done and which you haven’t backed up will be lost for good.