PDI still down?

[staticCrash]

What is going on with our PDIs?

Mine has been offline for days.  Due to unscheduled maintenance. 

May I please get an update?

[Gangadhar Ravi]

@staticCrash 

Unfortunately there is  no support for PDI. You may need to release instance and request new one. 

Please mark my answer correct and helpful if this works for you.

[AnveshKumar M · Accepted solution]

Hello @staticCrash 

From my past experiences, If the message you see is just offline, without any other comments or communication, the chances are near 100% that you will never get your PDI back 😔.

If you have something important in it, wait for couple of days and see. Otherwise you can release it and request for new one.

Please mark my answer helpful 👍 and accept as a solution ✅ if it helped.

[AndersBGS]

Hi @staticCrash 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. Wait, it should come online after some time
2. if you get tired of waiting, release the instance and request a fresh installation.  NOTICE, if you do this, every development that you haven't backed up will be lost for good. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Adam50]

I agree with @AndersBGS in that you should wait. I have had the experience of the offline PDI coming back online same day or in the next 24 hours.