PDI Stuck for the Past Two Days – Request for Assistance

[MonishaaS]

My Personal Developer Instance (PDI) has been stuck for the past two days while I was practicing for the ServiceNow CSA and CAD exams. Could you please guide me on how to recover or fix my PDI?

[josue_prado · Accepted solution]

try to access from another browser.

try to clean cookies and cache from original browser

go to help center / create a case and explain the situation, they may help

[Ankur Bawiskar · Accepted solution]

@MonishaaS 

the only option is to wait as PDIs don't come with any support from ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[josue_prado · Accepted solution]

try to access from another browser.

try to clean cookies and cache from original browser

go to help center / create a case and explain the situation, they may help

[Ankur Bawiskar · Accepted solution]

@MonishaaS 

the only option is to wait as PDIs don't come with any support from ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[RathanK · Accepted solution]

Hi @MonishaaS ,

I faced the same issue while trying to log in to my PDI—the page was stuck on the loading screen.

What worked for me was logging in directly using my saved PDI username, password, and instance URL. Once I used the saved credentials and accessed the instance directly, it worked.

If you haven't saved your PDI username/password or instance URL, you may need to wait until the PDI is fully loaded and then access it through your developer.servicenow.com account.

So, if you're experiencing the same loading issue, you can try accessing your PDI directly using the saved instance URL and credentials first.

Hope this helps someone facing the same issue! 👍