Predictive intelligence

[Raghavendra K]

Hi Community,

i want to know where the exact use cases of the Predictive intelligence methods like Classification, similarity, clustering, regression.

i have idea how to implement the these all methods, but want to know use cases not like what is use of these methods , like where we can visible results and how to utilize in real time.

Thanks, 

Raghavendra.

[Community Alums]

Hi @Raghavendra K ,

Please refer to this doc :  https://docs.servicenow.com/bundle/washingtondc-intelligent-experiences/page/administer/predictive-i...

[Raghavendra K]

Hi @Community Alums 
i have configured very recently, but want to know how this work in real time.i want real time scenarios.

[Yashsvi]

Hi @Raghavendra K,

 Here are use cases for each predictive intelligence method in ServiceNow:

 1. Classification

Use Case: Automatically categorizing incidents into predefined categories to streamline the incident management process. For example, when a new incident is logged, it is automatically categorized as "Network Issue," "Software Problem," or "Hardware Failure" based on historical data.

 2. Similarity

Use Case: Finding similar incidents to suggest potential solutions. When a new incident is reported, the system identifies similar past incidents and provides resolutions that were applied, helping agents resolve the issue faster.

3. Clustering

Use Case: Grouping similar incidents to identify common issues. For instance, clustering incidents related to a specific software update can help IT identify a widespread problem and take corrective action.

 4. Regression

Use Case: Predicting the time it will take to resolve an incident. Based on historical resolution times for similar incidents, the system can forecast the expected resolution time for new incidents, aiding in setting realistic expectations and SLAs.

Thank you, please make helpful if you accept the solution.

[Raghavendra K]

Hi @Yashsvi 

I am able to understand the your answer.

But I want to have the realtime scenarios.

I mean like the output where we can see.

If we want to predict and assign the assignment group we can enable the PI ITSM workbench right?

I need to watch the output where we can see.