Provider Notification Content

[HARSHA GOWDA R]

Can i add the variables that was created in the catalog item inside the record card type thought script in sys_notification_va_content table

[sanjay02]

@HARSHA GOWDA R ,

Yes, this is possible. Catalog Item variables are stored separately from the RITM record,you can fetch them through script.

You’ll need to query the sc_item_option_mtom table (which links RITM to variables) and then get the values from sc_item_option. From there, you can pass them into the card JSON template.

If this resolves your query, please mark the response as helpful/accept the answer so it can assist others as well.

[Ankur Bawiskar]

@HARSHA GOWDA R 

in the above script you shared query RITM with that sysapproval and grab the variable value

something like this and then later use it

var gr = new GlideRecord("sc_req_item");
gr.addQuery("sys_id", current.sysapproval);
gr.query();
if (gr.next()) {
    var variableValue = gr.variables.variableName.getDisplayValue();
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[HARSHA GOWDA R]

Will it(variable) reflect in the card like below

[sanjay02]

@HARSHA GOWDA R 
Your current script is for header customization. If you want to customize the content, switch to the Message tab, click Advanced, and implement the above logic there. The changes will then reflect in the content.