Records are not visible in list view.

[tajinderpal]

Record are not visible in list view if filtered by a custom date type field for sn_bcp_plan table in BCM module. However, if this custom date type field is removed from the result the expected records ends up showing which confirms that users have access to these records and there are no ACLs or BRs blocking access to these records for the users.

[Sanjay191]

Hi @tajinderpal 
can you please provide me the screenshots as well?

[tajinderpal]

Please refer to the screenshot as asked:

[AbinC]

HI @tajinderpal ,

You need to add an  Access Control which will  be granting the query_range operation for the roles that you want to be able to view .  try adding an Access Control configured as follows:
  Type: Record
  Operation: query_range
  Name: 
  Roles: add the Roles that should be allowed 

if you found my answer helpful, please mark it as helpful and accept as the solution

Thanks,

Abin 

[Ankur Bawiskar · Accepted solution]

@tajinderpal 

try creating query_range ACL on your table and field and add necessary role and then see

Understanding ServiceNow’s May 2025 Query Range ACL Update: What You Need to Know 

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